Refund policy
Refund Policy
At Trovexruw, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Items on sale or marked as final sale
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Exchanges
If you received a defective or damaged item, we will replace it free of charge. Please contact us within 7 days of receiving the item.
Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund Policy, please contact us at: support@Trovexruw.store